Hours & Directions
Bent prongs can occur for a number of reasons, whether its because you’ve accidently dropped a heavy object on your ring, the prongs have been caught by cloth, you closed the door on your ring or itwas slammed against an object. In these situations, you run the risk of one prong or several prongs being misshapen, pulled off of the diamond or broken off entirely. If you suspect damage, you should bring your jewelry to us to get it properly assessed and fixed.
If any of your side gemstones are missing, it is critical to bring your jewelry to us to assess why it happened and the cost to replace it.
Picking up heavy weights (with most of the weight resting on the bottom of the ring,) hitting something too hard, or any strenuous work could ultimately result in bending the bottom half of your ring. In the event of this happening, take it to a reliable jeweler to assess the problem.
In the event that your ring simply will not come off, we are able to cut off the ring for you; we typically insert a ring cutter that fits between the bottom of the ring and your finger to carefully cut a very small section off. Once this is complete, you can slowly pull the ring apart and bring it over your knuckle. After this process, it is still possible to repair the ring; ask us about the cost associated with fixing the missing piece of metal.
If you find that any of your side stones are loose, we can tighten the prongs or metal surrounding or holding the stone.
In an effort to fix any problems that may have been previously overlooked, it is important to bring your jewelry in every six months for inspection. Not only can this potentially save you time and money - it will also catch any gemstones that may be loose before they have fallen out.
There are four known methods for sizing any ring -the first of which is simply using a ring stretcher, though this is rarely used as it makes the shank thinner and weakens the overall integrity of the ring. These courses of actions are not often endorsed or recommended by experts for these reasons.
The second method - much safer than the first - is used solely on plain wedding bands (those that have no stones in them) for both men and women: The ring is first placed in a cylindrical bowl that is a size smaller than the ring. Then, with a flat-shaped tool, pressure is applied to an area of the ring, which compresses it. No gold is added or lost in this process.
The third method, used for sizing rings up, involves cutting the bottom of the shank, pulling the two sides apart, building a bridge of new gold based on the size needed and then soldering it in - preserving the thickness at the base of the ring, where it is most essential. Usually, a laser is used to weld the extra bridge of gold - giving us the ability to size a ring quicker and more accurately than with the traditional style.
The last method, used for sizing rings down, is accomplished by cutting the bottom of the shank, taking out the proper length of gold and soldering the two pieces back together. A laser welder is used for the process as well, ensuring the most accurate sizing.
One concern that customers tend to have relates to the integrity of the side stones after a ring has been sized either up or down. The stones are always checked before sizing; if any of them are loose, they are tightened before continuing. This ensures that none of them will be compromised during and after the process.
We have jewelry professionals ready to help.
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